Paper N. |
authors |
title |
8 |
Otso Hannula and J. Tuomas Harviainen |
Efficiently Inefficient: Service Design Games as Innovation Tools |
13 |
Daniel Carey, Paul Rodgers, Andy Tennant and Katie Dodd |
Mapping Care: A Case Study of Dementia Service Provision in the North East of England |
15 |
Asbjørn Følstad and Knut Kvale |
Delightful or efficient? How service recovery affects customer experience |
20 |
Giulia Teso and Andrew Walters |
Service implementation: a framework to assess readiness of manufacturing SMEs |
22 |
Masanao Takeyama, Kahoru Tsukui, Hiroshi Yamaguchi and Kanako Matsuo |
Design-Driven Service Innovation: Introducing Techniques for Changing the Meaning of a Service |
23 |
Josina Vink, Katarina Wetter-Edman, BÃ¥rd Tronvoll and Bo Edvardsson |
Understanding the Influence of the Co-Design Process on Well-Being |
24 |
Annita Fjuk, Birgitte Yttri and Knut Kvale |
Preparing the organisation for change by using service concepts |
27 |
Yi-Fang Yang, Shu-Shiuan Ho and Tung-Jung Sung |
Co-Creating Value: Customer Engagement through Virtual and Physical Channels |
31 |
Jotte De Koning, Marcel Crul and Renee Wever |
Models of co-creation |
36 |
Francesca Rizzo, Alessandro Deserti and Onur Cobanli |
Service Design in public sector: boosting organisational change through design |
40 |
Mika Yasuoka-Jensen and Takahito Kamihira |
How participation is practiced? –Extension of Participatory Design Model |
47 |
Johan Blomkvist and Annita Fjuk |
Low Threshold Service Design: Desktop Walkthrough |
48 |
Dimitra Chasanidou and Amela Karahasanovic |
Visibility of ethics for open innovation platforms |
52 |
Daniela Sangiorgi, Jung-Joo Lee, Deniz Sayar, Don Allen and Nick Frank |
Moving towards Service Dominant Logic in Manufacturing Sector: Development of a Tool for Inquiry |
61 |
Johan Blomkvist, Tim Overkamp and Stefan Holmlid |
Research in the First Four Service Design and Innovation (ServDes) Conferences |
62 |
Fábio Evangelista Santana, Luiz Lopes Lemos Júnior, Ivo Rodrigues Montanha Junior, Marcelo Gitirana Gomes Ferreira and Fernando Antônio Forcellini |
A service development process framework for services including people with disabilities |
63 |
Jorik Hepworth, Ingrid Mulder and Maaike Kleinsmann |
Design for Liveability: Connecting Local Stakeholders as Co-creative Partnerships |
65 |
Mark Green, Paul Rodgers and Andy Tennant |
Disrupting Service Design |
67 |
Heloisa Candello, Claudio Pinhanez, David Millen and Silvia Bianchi |
Applying service design tools to explore new financial services for poor microbusiness owners |
69 |
John Magnus Roos |
Democracy and Design in Sweedish Personal Assistance
|
70 |
Yoonyee Pahk, James Self and Joonsang Baek |
A Value based Approach to Co-designing Symbiotic Product-Service System solution |
71 |
Tim Overkamp and Stefan Holmlid |
Views on Implementation and How They Could Be Used in Service Design |
72 |
Ida Maria Haugstveit, Ragnhild Halvorsrud and Amela Karahasanovic |
Supporting redesign of C2C services through customer journey mapping |
74 |
Johan Blomkvist, Simon Clatworthy and Stefan Holmlid |
Ways of seeing the design material of service |
75 |
Laura Warwick and Robert Young |
The role of Design as a critical friend to Voluntary Community Sector |
77 |
Nina Costa, Lia PatrÃcio and Nicola Morelli |
Revisiting PSS and Service design approaches in the light of the Service logic |
80 |
Sumit Pandey and Swati Srivastava |
Knowledge brokers in service design: lessons from organizational studies |
83 |
Jos van Leeuwen, Dick Rijken, Iefke Bloothoofd, Eefje Cobussen, Bram Reurings and Rob Ruts |
Thematic Research in the Frame Creation Process |
84 |
Katrin Mathis and Felix Köbler |
Data-Need Fit – Towards data-driven business model innovation |
90 |
Carla Cipolla, MaÃra Prestes Joly, Beatriz Watanabe, Fernanda Zanela and Márcia Tavares |
Service design for social innovation: the promotion of active aging in Rio de Janeiro |
95 |
Jocelyn Bailey |
A view from the other side: UK policymaker perspectives on an emergent design culture |
97 |
Helena Polati Trippe, Lais de Almeida and Iban Benzal Munoz |
Towards diffuse forms of public governance: service design, open data and disruption in the private rented market |
98 |
Christina Knudsen and Emilie Møllenbach |
Strategic implementation of design thinking: A task model for the design professional |
99 |
Giulia Calabretta, Christine De Lille and Caroline Beck |
Service Design for Effective Implementation of New Services |
102 |
Eunji Lee |
Service Design Challenge: Transitioning From Concept to Implementation |
109 |
Sanya Khanna and Shaon Sengupta |
People Centred Healthcare Service Delivery – By People for People |
117 |
Nicola Morelli and Amalia de Götzen |
Service Dominant Logic. Changing perspective, revising the toolbox |
118 |
Zagros Hatami and Tuuli Mattelmäki |
Facilitating service interactions with design games |