Paper NO.97: Towards diffuse forms of public governance: service design, open data and disruption in the private rented market

Paper NO.97

Towards diffuse forms of public governance: service design, open data and disruption in the private rented market
Helena Polati Trippe, Laís de Almeida, Iban Benzal

Abstract
This paper discusses the contribution of service design in not only reducing barriers to accessibility but more importantly crafting alignments in complex interplays of power and balances of demand and supply in public service delivery. It examines the role of open data as a material for design and its public value in public service innovation.