 | Blomkvist, J & Holmlid, S | Service prototyping according to practitioners | Full paper |
| Cantù, D & Simeone, G | Creating scenarios for regional projects. An ongoing strategic and service design practical approach for multifunctional and collaborative food networks | Full paper |
| Clatworthy, S | Service innovation through touch-points: the AT-ONE touch-point cards | Full paper |
| Freire, K & Sangiorgi, D | Service design & healthcare innovation | Full paper |
| Haukkamaa, J, Yliräisänen-Seppänen, P & Timonen, E | Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks | Full paper |
| Sangiorgi, D | Transformative Services and Transformation Design | Full paper |
| Viña, S & Mattelmäki, T | Spicing up public journeys – Storytelling as a design strategy | Full paper |
| Wetter Edman, K | The concept of value in design practice – an interview study | Full paper |
| Bau, R | Ten Strategy Paradoxes in Service Innovation and Design | Conceptual paper |
| Bergema, K, Valkenburg, K, Kleinsmann, M & de Bont, C | Exploring networked innovation; Results of an exploration and the setup of an empirical study | Conceptual paper |
| Holmlid, S | The design value of business | Conceptual paper |
| Teal, G, Macdonald, A & Moynihan, P | Adapting service design tools to facilitate interdisciplinary research collaborations | Conceptual paper |
| Anderman, E-K & Frössen, C | SVID city move | Case |
| Ankerblad,E & Norelius, M | Hälsokollen: Design methods for creating services that support longterm behavioural change | Case |
| Bailey, S | Innovating implementation and design of services within the public sector | Case |
| Drummond, S & Currie, L | Service Design: social innovation is our motivation | Case |
| Freij, Å | Towards a practical application of innovation theory for financial services firms – a quick step from academy to tooling | Case |
| Hempe, E-M, Dickerson, T, Holland, A & Clarkson, P J | Health and social care services for people with complex needs: The role of contextual knowledge for the design process | Case |
| Stickdorn, M & Zehrer, A | Service Design for tourism SMEs - The concept of service design and its application on the Alpine Zoo in Innsbruck, Austria | Case |
| Widmark, E | Plan, Design, Explore & Reflect – Customer relevance in bank services through action research | Case |
| Zamarato, M | Alternate reality games and participatory storytelling beyond entertainment: new and more effective ways of triggering people and creating communities | Case |
| Blomkvist, J, Holmlid, S & Segelström, F | Service Design Research: Which direction do we want it to take? | Workshop |
| Emilson, A & Seravalli, A | Service design for social innovation: a strategic approach to strengths and weaknesses | Workshop |
| Fields, S | Service Architecture Review Method | Workshop |
