Registration is now open
The Registration for the ServDes2016 conference is now open.
The registration form can be found here
The deadline for early bird registrations is March 15.
The conference has a special agreement with some hotels in the area.
| 11:00 - 13:00 | ||||
| 13:00 - 13:30 | ||||
| 13:30 - 15:00 | ||||
| 15:00 - 15:45 | ||||
| 15:45 - 17:40 | Panel: Service Design Education Facilitators: Suzan Boztepe and Erik Grønval Participants: Christian Bason, Stefan Holmlid and Nicola Morelli ROOM B | Short paper session - Collaboration, Co-design Chair: Eduardo Staszowsky ROOM D | Short paper session - Service Design Tools Chair: Lianne Simonse ROOM C | Short paper session - Public Services Organisations and Knowledge Chair: Daniela Sangiorgi ROOM A |
| Adam Thorpe, Alison Prendiville and Kathryn Oliver: Learning together by doing together – building local government design capacity through collaboration with design education | Alastair Macdonald, Colin Macduff, David Loudon and Susan Wan: Service ecology: design issues for hospital infection prevention and control training | Yvonne Yeo, Jiaying Chew and Jung-Joo Lee: Towards Sustainable Impact after University-Government Design Projects: Case of Worker Services in Singapore | ||
| Maja Frögård: Negotiating matters - supporting agonistic pluralism in community planning | Yong Se Kim: A Representation Framework of Product-Service Systems for Classification of Manufacturing Servitization Processes and Design Support | Stefan Holmlid and Petra Björndal: Mapping what actors know when integrating resources: Towards a Service Information Canvas | ||
| Lara Clare Casciola, Maria Crucera Vasco, Esben Grøndal, Andreas Jonsson, Nicola Morelli, Amalia de Götzen: Overlapping research and design phases through participatory startegies | Katarina Wetter Edman and Lisa Malmberg: Experience and expertise: key issues for developing innovation capabilities through service design | Bertil Lindenfalk and Andrea Resmini: Blended spaces, cross-channel ecosystems, and the myth that is service | ||
| Jan Eckert: Empowering Stakeholders – Simulation Games as a Participatory Method | Gert Pasman: Design fiction as a service prototyping approach | Mattias Arvola and Stefan Holmlid: Service Design Ways to Value-in-Use | ||
| 18:00 - 18:30 | ||||
| 09:00 - 10:30 | Creating together and participating Chair: Katarina Wetter Edman ROOM C | Tools/approaches to service design Chair: Francesca Rizzo ROOM A | Design for Social Innovation Chair: Stefan Holmlid ROOM B |
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| Mika Yasuoka-Jensen and Takahito Kamihira: How participation is practiced? –Extension of Participatory Design Model | Ida Maria Haugstveit, Ragnhild Halvorsrud and Amela Karahasanovic: Supporting redesign of C2C services through customer journey mapping | Carla Cipolla, Maíra Prestes Joly, Beatriz Watanabe, Fernanda Zanela and Márcia Tavares: Service design for social innovation: the promotion of active aging in Rio de Janeiro |
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| Jorik Hepworth, Ingrid Mulder and Maaike Kleinsmann: Design for Liveability: Connecting Local Stakeholders as Co-creative Partnerships | Heloisa Candello, Claudio Pinhanez, David Millen and Silvia Bianchi: Applying service design tools to explore new financial services for poor microbusiness owners | Jos van Leeuwen, Dick Rijken, Iefke Bloothoofd, Eefje Cobussen, Bram Reurings and Rob Ruts: Thematic Research in the Frame Creation Process |
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| Jotte De Koning, Marcel Crul and Renee Wever: Models of co-creation | Mark Green, Paul Rodgers and Andy Tennant: Disrupting Service Design | Laura Warwick and Robert Young: The role of Design as a critical friend to Voluntary Community Sector | ||
| 10:30 - 11:00 | ||||
| 11:00 - 12:30 | Workshop - The practice of Service Design Facilitator: Designit ROOM B | Value Co-creation Chair: Lara Penin ROOM C | Public services, organisation and data Chair: Lia Patricio ROOM A | |
| Zagros Hatami and Tuuli Mattelmäki: Facilitating service interactions with design games | Helena Polati Trippe, Lais de Almeida and Iban Benzal Munoz: Towards diffuse forms of public governance: service design, open data and disruption in the private rented market | |||
| Yi-Fang Yang, Shu-Shiuan Ho and Tung-Jung Sung: Co-Creating Value: Customer Engagement through Virtual and Physical Channels | Francesca Rizzo, Alessandro Deserti and Onur Cobanli: Service Design in public sector: boosting organisational change through design | |||
| Katrin Mathis and Felix Köbler: Data-Need Fit – Towards data-driven business model innovation | ||||
| 12:30 - 13:30 | ||||
| 13:30 - 15:00 | Panel - Discussing Service Design - SDIN Facilitator: Daniela Sangiorgi Participants: Stefan Holmlid, Lia Patricio, Katarina Wetter Edman ROOM B | Creating together and participating Chair: Alastair MacDonald ROOM C | Tools/Approaches to Service Design Chair: Simon Clatworthy ROOM A | Servitization Chair: Yong Se Kim ROOM D |
| Yoonyee Pahk, James Self and Joonsang Baek: A Value based Approach to Co-designing Symbiotic Product-Service System solution | Annita Fjuk, Birgitte Yttri and Knut Kvale: Preparing the organisation for change by using service concepts | Giulia Teso and Andrew Walters: Service implementation: a framework to assess readiness of manufacturing SMEs |
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| Otso Hannula and J. Tuomas Harviainen: Efficiently Inefficient: Service Design Games as Innovation Tools | Eunji Lee: Service Design Challenge: Transitioning From Concept to Implementation | Giulia Calabretta, Christine De Lille and Caroline Beck: Service Design for Effective Servitization and New Service Implementation | ||
| Sumit Pandey and Swati Srivastava: Knowledge brokers in service design: lessons from organisational studies | Tim Overkamp and Stefan Holmlid: Views on Implementation and How They Could Be Used in Service Design | |||
| 15:00 - 15:45 | ||||
| 15:45 - 16:00 | ||||
| 16:00 - 16:25 | ||||
| 16:25 - 17:50 | Sasha Abram, Bianca Mediati and Sabina Popin: Current States: mapping relational geographies in service design | Louise Helmer Nielsen, Pernille Have ( SKAT) How service design can contribute to creating better tax services |
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| Robin Oosterholt and Lianne Simonse Service Pathway: A Case Study of Business Model Design in Healthcare | Paola Pierri, Laura Warwick and Jake Garber: Embedding design in a mental health network | |||
| Anya Ernest and Katarina Wetter-Edman: Exploring the pupil-student transition through customer journeys | Antonio Starnino, Clio Dosi and Matteo Vignoli: Designing the future, Engineering Reality: Prototyping in the Emergency Department |
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| 17:50 - 18:30 | ||||
| 18:30 - 19:30 | ||||
| 19:30 | ||||
| 09:00 - 10:30 | ||||
| 10:30 - 11:00 | ||||
| 11:00 - 12:30 | Design Thinking/Perspectives Chair: Janne Valtteri ROOM B | Service Dominant Logic Chair: Carla Cipolla ROOM A | Healthcare and wellbeing Chair: Kirsikka Vaajakallio ROOM C |
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| Christina Knudsen and Emilie Møllenbach: Chaos Generation Managed Through Design Thinking: a Task Model for the Design Professional | Nicola Morelli and Amalia de Götzen: Service Dominant Logic. Changing perspective, revising the toolbox | Daniel Carey, Paul Rodgers, Andy Tennant and Katie Dodd: Mapping Care: A Case Study of Dementia Service Provision in the North East of England |
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| Jocelyn Bailey: A view from the other side: UK policymaker perspectives on an emergent design culture | Nina Costa, Lia Patrício and Nicola Morelli: Revisiting PSS and Service Design in the Light of SD- Logic | Sanya Khanna and Shaon Sengupta: People Centred Healthcare Service Delivery - By People for People |
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| Johan Blomkvist, Simon Clatworthy and Stefan Holmlid: Ways of seeing the design material of service | Daniela Sangiorgi, Jung-Joo Lee, Deniz Sayar, Don Allen and Nick Frank: Moving towards Service Dominant Logic in Manufacturing Sector: Development of a Tool for Inquiry | Josina Vink, Katarina Wetter-Edman, Bård Tronvoll and Bo Edvardsson: Understanding the Influence of the Co-Design Process on Well-Being |
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| 12:30 - 13:30 | ||||
| 13:30 - 15:00 | PhD Session Facilitators: Anna Meroni and Nicola Morelli ROOM D | Service Innovation Chair: Tuuli Mattelmäki ROOM B | Tools/approaches to SD Chair: Heloisa Candello ROOM A | Healthcare and wellbeing Chair: Emilie Møllenbach ROOM C |
| Masanao Takeyama, Kahoru Tsukui, Hiroshi Yamaguchi and Kanako Matsuo: Design-Driven Service Innovation: Introducing Techniques for Changing the Meaning of a Service | Johan Blomkvist, Annita Fjuk and Vasilisa Sayapina: Low Threshold Service Design: Desktop Walkthrough | Fábio Evangelista Santana, Luiz Lopes Lemos Júnior, Ivo Rodrigues Montanha Junior, Marcelo Gitirana Gomes Ferreira and Fernando Antônio Forcellini: A service development process framework for services including people with disabilities |
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| Asbjørn Følstad and Knut Kvale: Delightful or efficient? How service recovery affects customer experience | Johan Blomkvist, Tim Overkamp and Stefan Holmlid: Research in the First Four Service Design and Innovation (ServDes) Conferences | John Magnus Roos: Democracy and Design in Sweedish Personal Assistance |
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| Dimitra Chasanidou and Amela Karahasanovic: Visibility of ethics for open innovation platforms | ||||
| 15:00 - 15:45 | ||||
| 15:45 - 17:00 | ||||