Introducing policies for freedom of choice in the public sector are more often applied today than some decades ago. In Sweden we have seen pharmacies, health care, elderly care, schools etc. opened up for competition and policies for freedom of …

Design – a way of highlighting the patient and user perspective in the public sector Read more »

Calling all service designers! My research involves the development of a service design evaluation method, and I am planning to run an evaluation workshop on the afternoon of 2nd December as part of the conference. Whilst this could be a …

Service design evaluations Read more »