ServDes

Introducing policies for freedom of choice in the public sector are more often applied today than some decades ago. In Sweden we have seen pharmacies, health care, elderly care, schools etc. opened up for competition and policies for freedom of choice. This development highlights the user perspective in those services. Health care, and other public […]

Calling all service designers! My research involves the development of a service design evaluation method, and I am planning to run an evaluation workshop on the afternoon of 2nd December as part of the conference. Whilst this could be a rather dry re-run of a previous case study, how much more interesting it will be […]

Our latest sponsor is the employer and trade organisation for the service sector : Almega. Almega spearhead development for their member companies in all matters regarding employer-staff relations as well as in public policy issues. As such Almega is one of the most important policy and strategy players within the service sector in Sweden. Welcome […]

For years, many organizations had a sound and healthy business model. Nowadays, as a result of drastic changes, organizations find out that their current business model does not work anymore. The financial crisis, changing consumer behavior, the Internet and (free) access to information and knowledge changed the rules of doing business. Traditional business models become […]

Our latest sponsor is a company which should delight our twittering visitors: Twingly. Linköping-based Twingly is providing access to their great tools for keeping track of tweets regarding the conference. We will be running Twingly Live publicly during the conference so you can keep track of #servdes-tweets without having to use your computer or phone. […]

Daniela Sangiorgi, Simon Clatworhty, Tuuli Mattelmäki, strategy paradoxes, networked innovation, social innovation, financial services.This is some of the content of the programme of ServDes.2010. All confirmed presenters and titles can be found at the papers page.

If you have a topic you’re interested in discussing during the unconference day on December 1st, you can host one of the rooms at the campus venue. This is an opportunity to have a whole day dedicated to your special interest and to share that with others. As a host you will get the opportunity […]

We are happy to announce something we have been working on in the background for some time. The newest book on service design, This is Service Design Thinking, will have its release party at ServDes! The book release of This is Service Design Thinking will be held on the first evening of the conference, December 1st. […]

It’s been a while since our last blog post. This doesn’t mean that we been idle, though. Rather we have been working in the backoffice of the conference, as well as preparing a few surprises for our visitors. First and foremost we have been working on getting the programme ready. We recieved the last reviews […]

The conference pricing is set and available here. We are happy to be able to provide a discount until October 29, for committee members and for one author of each accepted contribution. The conference dinner, on the evening of day 2, costs 600 SEK and is included in the price for participants and presenting authors/committee […]

We are happy to announce that Swedish service design agency Transformator will help us organise ServDes. Transformator will be involved in the design of the physical touchpoints for the conference. A warm welcome to the ServDes-family to Transformator! http://www.transformator.net/

We are pleased to announce that three selected submissions to ServDes, as well as three from the International Service Design Network Conference, will be fast-tracked to the special issue on Designing for Services of the International Journal of Design (guest editor Birgit Mager and Tung-Jung David Sung). The authors of the selected three papers will be […]